Report

Retailers in healthcare: A catalyst for provider evolution

Retailers in healthcare: A catalyst for provider evolution

Retail health clinics, emerging in the early 2000s, have evolved into major players in U.S. healthcare, driven by retailers like CVS, Walgreens, Walmart, and Kroger. Their patient-centric, cost-effective care models, extended hours, and convenience appeal to consumers, fueling a 200% growth in clinic usage over the past five years, surpassing urgent care growth. Retailers aim to expand beyond acute care into primary care and chronic disease management, with projections suggesting they could capture a third of the U.S. primary care market by 2030. Traditional providers must adapt to this shift by enhancing accessibility and patient-centered care strategies.

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