The 2023 Epicor Retail Insights report shows retailers are loyal to their RMS providers but seek more value, transparency, and cloud support. While hybrid deployments are preferred, many retailers plan to migrate most systems to the cloud. Security, data migration, and ROI are top concerns. Retailers want hands-on partnerships, better training, and consistent communication during implementation and beyond. Epicor is praised for functionality, security, and data visibility. Retailers are willing to switch RMS providers for better support, cost efficiency, and features tailored to evolving business needs​.

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