SG’s 2024 U.S. Retail & CPG Services Quadrant Report evaluates 45 leading IT service providers across four areas: Business Transformation, Digital Innovation, Platform Modernization, and Managed Services. It identifies Accenture, Capgemini, Cognizant, Deloitte, HCLTech, Infosys, KPMG, TCS, and Wipro as consistent leaders across all segments. Key industry trends include regulatory changes, omnichannel personalization, cloud-first adoption, AI/GenAI integration, and workforce upskilling. Cognizant is spotlighted for its AI-driven innovation labs and modernization tools, while LTIMindtree and UST emerge as Rising Stars. The report guides firms navigating digital disruption through data-driven agility, sustainability, and employee-centered strategies.

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