The August 2023 report notes that small businesses underuse real-time payments despite clear benefits, with adoption rates of 20% for push-to-card, 16% for Zelle Small Business, and 13% for RTP. Usage varies by revenue, with smaller SMBs less likely to use these services. Real-time payment solutions like push-to-card, Zelle, RTP, and FedNow offer speed, fraud control, and cost reduction, yet many SMBs lack awareness or access through their financial institution. The report urges banks to close this understanding gap, as SMBs will seek these benefits elsewhere if not provided.

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