Minority-owned SMBs are younger, smaller, and more tech-savvy than their peers, showing strong interest in adopting new products, especially instant and real-time payments. Forty-four percent use new technology upon release, and 58% believe fintechs offer more desirable products than banks, with 61% wanting their bank to partner with fintechs. Twenty-seven percent are likely to switch banks within two years, seeking advanced platforms and payment tools. They use PayPal, push-to-card, same-day ACH, and Zelle at higher rates, with 48% ranking real-time payments as very important, emphasizing the need for intuitive, personalized digital banking.

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