The PEX Report 2023, an annual state-of-the-industry report from PEX Network, highlights how organizations are mastering process improvements to remain competitive in hybrid-work environments. It delves into leveraging tools like process mining and robotic process automation (RPA) to achieve operational strategy, featuring examples such as Sanofi's use of these technologies. The report also explores process excellence methodologies in the digital world and customer-focused transformations, like Eurotunnel's journey. A key case study focuses on Crimestoppers, detailing how this UK charity handled a 50% increase in customer contact and improved staff management by effectively utilizing process simulation to stress-test operations. The report underscores the critical importance of process foc

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