The February 2022 Aite-Novarica Group report on Payments Interoperability examines consumer perspectives on creating seamless payment experiences across systems and providers. It explores the limitations of closed-loop networks and highlights the appeal of interoperability being simple, accessible, ubiquitous, fast, and secure. The study addresses barriers such as cost, complexity, and security concerns, while stressing the importance of convenience and trust in driving adoption. It concludes that removing friction, expanding acceptance, and ensuring safety are critical for meeting consumer expectations and advancing an open, connected payments ecosystem.

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