Business end-users demand more efficient, automated, and robust payment capabilities. Banks haveto prioritizeinitiativesto meet these demands. For all banks, this means continued investment in infrastructure and critical decisions in selecting the right priorities and partners to execute long- and short-term strategies. Banks not investing in more robust payments capabilities, such as real-time payments, cross-border payments, payments automation, and the infrastructure to support these initiatives, will quickly find themselves at a grave disadvantage in customer retention and new customer acquisition. This report is based on research on the strategies, priorities, and challenges of 108 banks in North America, Europe, and the Asia-Pacific.

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