Retail faces a crisis of frontline worker turnover, with 2022 rates hitting 75.8% for hourly staff and rising for store managers. While low wages are a factor, research shows workers value flexibility, career development, well-being, and engaging work more. Workday’s report advocates for digital solutions—like mobile scheduling, real-time communication, sentiment analysis, intelligent scheduling, and career development tools—to modernize the frontline experience, reduce burnout, and empower both employees and managers. Retailers that adapt to shifting workplace priorities and streamline operations with tech can reverse the “Great Retail Resignation” and build long-term workforce loyalty.

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