This eBook reveals that 60% of retailers face above-average employee turnover, driven by burnout and a lack of flexibility. To retain frontline talent, leaders must prioritize empathy, mental health awareness, and flexible scheduling. Retailers are increasingly valuing employee experience on par with customer experience and using data to guide improvements. Only 11% of organizations report lower-than-average turnover, often due to employee-first scheduling and greater control. Building trust, respect, and a sense of value among workers is essential for long-term success and resilience in future crises.

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