The March 2023 report explores global consumer authentication preferences in digital banking, highlighting the challenge for financial institutions to reduce fraud while minimizing friction. Consumers favor user-friendly, seamless experiences and are increasingly open to innovative, continuous authentication methods like biometrics, though familiarity drives adoption. Many still prefer usernames and passwords despite lower effectiveness. Education and engagement are key to aligning consumer comfort with more secure, cutting-edge solutions that protect against evolving threats without sacrificing convenience.

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