This KPMG report outlines how generative AI is accelerating digital transformation in banking. Banks are adopting GenAI across front, middle, and back offices—for tasks like customer support, compliance, KYC, and software development. Real-world pilots show improvements in efficiency and service quality. Success depends on choosing the right large language models, preparing high-quality data, and applying strong governance. KPMG advises using a Trusted AI framework to ensure transparency, security, and ethical deployment. A structured approach helps banks prioritize use cases and scale GenAI responsibly and effectively.

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