Generative AI is transforming IT operations by automating routine tasks, boosting productivity, and accelerating digital transformation. Adoption is high, with 85% of organizations using or considering AI. Generative AI leads due to tools like ChatGPT, while causal and predictive AI lag in maturity. Benefits include better performance, release management, and observability, though complexity and root cause analysis remain challenges. Sustainability and ethics are key in AI adoption. Most teams plan to source AI from IT infrastructure and cloud providers, with buyers prioritizing security, knowledge management, and ROI.

Join for free to read