Mercer's 2024 HR tech report emphasizes leveraging AI and HCM systems for strategic outcomes like productivity and agility. Despite advanced tools, nearly half of organizations are dissatisfied with HR tech ROI, often due to inflexible features, lack of integration, and poor change management. Success requires focusing on employee experience, data ownership, and readiness for change. GenAI enhances personalization, prediction, and decision-making across HR functions. Mercer urges HR to own digital strategy and change enablement, reinforcing its critical role in navigating rapid business evolution.

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