Report

Discover what’s next for global process owners

Discover what’s next for global process owners

Pages 24 Pages

This EY report outlines the evolving role of the Global Process Owner (GPO) as businesses face increased complexity, digital disruption, and demand for agility. GPOs must go beyond standardization to drive innovation, end-to-end process thinking, and measurable value. The report identifies four future GPO archetypes—Digital Accelerator, Value Partner, Orchestrator, and Change Catalyst. Success depends on strategic alignment, tech-savviness, influence, and cross-functional collaboration. With AI and automation rising, the GPO must balance governance with agility to lead transformation, enable better decision-making, and deliver enterprise-wide impact.

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