The April 2024 report explores merchant attitudes toward digital receipts and the potential of integrating them into digital banking apps. Ninety-two percent of merchants with physical stores support or plan to support digital receipts, which are accepted for most post-transaction uses and viewed as eco-friendly. Awareness of their integration into banking systems is low, yet two-thirds of merchants using them report fewer chargebacks. Benefits extend to consumers and financial institutions, enabling new features, cost savings, and competitive differentiation, though concerns remain over implementation and operational demands.

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