The March 2024 report reveals that rising fraud sophistication is driving adoption of unified behavioral biometrics and device fingerprinting solutions for passive, continuous authentication. Clients value ease of working with primary contacts, vendor alignment across teams, customization support, and service quality, but express dissatisfaction with roadmap transparency and user interfaces. Strong vendor communication correlates with higher satisfaction. Device-switching detection capabilities vary, with performance often dependent on device type and OS. Overall, effective solutions require both robust functionality and consistent, high-quality vendor engagement.

Join for free to read