Contact centers are stuck between a rock and a hard place: PCI DSS compliance and the available technology. Meeting the required standards is difficult when the current MFA solutions available simply do not meet requirements. To further complicate the situation, the new PCI 4.0 standards that will take effect in March 2024 have been published, and they are even stricter than PCI 3.2.1. With only 21 months remaining to implement updated security policies and procedures, it is critical that organizations review the section 8 requirements and develop a plan to meet them. Cutting corners on compliance is not an option; the security requirements mandated by PCI and NIST.

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