The July 2023 report advises insurance CIOs and CTOs on choosing between building, buying, or adopting hybrid technology ecosystems. Most insurers will use hybrid models, blending vendor packages and custom-built components linked via APIs. Buying offers pre-integrated solutions and faster deployment, while building supports differentiation and unique workflows. Decisions must consider IT talent needs, risk registers, and financial constraints. Structured evaluations, including RFIs and demos, help select vendor packages, while clear processes mitigate scope, cost, and timeline risks .

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