The Coveo Buyer Experience Report shows exceptionally strong user satisfaction with Coveo Relevance Cloud. 95% of customers love using it, 79% say it is critical to their success, 100% plan to renew, and 78% feel its value outweighs cost. Users rate business value creation at 80%, quality of features at 87%, and product experience at +98, citing reliability, security, and performance enhancement. Service experience scored +97, with customers describing Coveo as caring, efficient, and respectful, while negotiation and conflict resolution earned +83 and +95, highlighting transparency and trust. Overall, Coveo achieved a Net Emotional Footprint of +94, making it highly recommended.

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