The 2025 Benefits Insights Report shows that rising healthcare costs, averaging $26,000 per family, are pressuring employers to balance cost control with employee wellbeing. Despite 86% of employees reporting confusion about benefits, 84% rate their enrollment experience positively when supported by AI tools like decision support and Sofia. Data from 18 million users reveals AI drives measurable outcomes, including up to $3 million in annual savings per client, 90% same-day chat resolution, and higher engagement with benefits. Employees using decision support were 129% more likely to select HDHP+HSA plans, highlighting technology’s role in cost savings and improved care.

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