Deloitte’s 2024 Global Workforce Management Survey, in partnership with PayrollOrg, gathered insights from 500+ organizations across industries and regions. It reveals that most organizations lack effective WFM governance, underutilize analytics, and aren’t maximizing current technology. Only 22% have a WFM Center of Excellence, yet those that do report 13% higher satisfaction. Nearly half plan tech upgrades to enhance features like scheduling and analytics. GenAI is seen as a productivity booster, but few WFM teams are prepared. The report highlights gaps and opportunities in governance, analytics, and tech adoption for better workforce outcomes.

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