The 2023 Retail Technology Report emphasizes the need for retailers to innovate in response to rising consumer expectations. Key findings include the prioritization of inventory and order management systems to support omnichannel operations, while overall technology spending is plateauing due to economic uncertainty. Artificial intelligence, particularly generative AI, is highlighted as a significant area of investment, with retailers focusing on technologies that integrate well with existing systems. Challenges include integration difficulties and the need for better vendor support to maximize ROI.

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