The Global Public Sector Identity Index Report examines how governments worldwide are modernizing digital services and authentication. It outlines respondent demographics, trends in digital service delivery, and the challenges of legacy authentication systems. The report highlights a growing need for unified IAM platforms to simplify access, strengthen security, and improve citizen experience. Key insights show that public agencies increasingly prioritize secure, seamless digital interactions but often lack the confidence or infrastructure to deliver them. Modern IAM adoption is identified as essential for meeting rising global expectations for accessible, trusted public services.

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