AI-powered automation is transforming telecom customer experience by enabling faster, self-service options for common requests like billing inquiries, service changes, and order tracking. With 73% of customers valuing time-saving service and 60% preferring automated self-service, telecoms benefit from lower costs and increased satisfaction. Automation streamlines internal processes, improving efficiency and collaboration across departments. It also empowers contact center agents by consolidating data and guiding them through complex scenarios. The result is higher customer loyalty, improved NPS scores, better agent performance, and a stronger, more personalized customer experience.

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