Flexible work-from-anywhere strategies supported by workforce optimization technologies are essential for improving customer experience (CX) and operational efficiency. A totally satisfied customer generates 2.6 times more revenue than a somewhat satisfied one and 14 times more than a dissatisfied customer. With 28% of agents urging better technology in the next 18 months, upgrading CX tools is critical. Stress levels among agents are high, with 73% experiencing it weekly and 33% multiple times a week. Meanwhile, 96% of consumers are willing to pay more for excellent service, and 86% say experiences influence their buying decisions. Data and analytics across channels help distinguish your brand. Provide your feedback on BizChat

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