Creating and planning customer experience (CX) journey maps can significantly reduce operational costs and improve satisfaction. A totally satisfied customer generates 2.6 times more revenue than a somewhat satisfied one and 14 times more than a dissatisfied customer. With 28% of agents calling for better technology in the next 18 months, upgrading CX tools is crucial. Stress among CX agents is high, with 73% feeling it weekly and 33% multiple times a week. Meanwhile, 96% of consumers are willing to pay more for excellent service, and 86% say experiences influence their buying decisions. Regular CX assessments are key to long-term success. Provide your feedback on BizChat

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