The Riverbed Global AI & Digital Experience Survey reveals that the Financial Services industry is leading in AI adoption, with 95% of leaders viewing it as a C-suite priority. Organizations are using AI equally for efficiency and growth, and 67% are accelerating their strategies. Yet data quality remains a major barrier—only 36% rate their data as complete and 34% as accurate. While 93% believe AI improves digital experiences, many seek unified observability platforms over point tools. Concerns around data privacy, compliance, and security persist. Riverbed recommends focusing on real data, observability, governance, and practical AI to enhance IT operations and digital experience.

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