AI is transforming the retail industry, with 71% of organizations viewing it as a strategic priority and 96% believing it will enhance digital experiences. However, data quality issues hinder progress—85% of leaders question their data’s effectiveness. While 40% are fully prepared to implement AI now, 93% expect to be ready by 2027. Gen Z and millennials are seen as most AI-comfortable. AI is expected to drive growth, optimize operations, and improve customer engagement. Key strategies include investing in talent, forming AI and observability teams, prioritizing real data, and implementing AIOps for end-to-end visibility.

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