AI-powered automation is transforming healthcare by simplifying patient tasks like scheduling, form completion, and billing, giving patients more control and a better overall experience. With 93% of patients wanting digital care management and 61% seeking mobile access to EHRs, healthcare organizations are using automation to enhance engagement and streamline back-end processes. Agents benefit too, with unified data views that improve response times and reduce attrition. These innovations not only increase satisfaction and efficiency but also create a more patient-centric approach—ensuring better care through smoother, more responsive service.

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