Thales’ report on Customer, Third-Party, and Workforce Identities highlights the growing need for access modernization as identity ecosystems expand beyond employees to contractors, partners, and customers. Within BFSI, 89% plan to modernize third-party access, 58% view it as high risk, and customer identities have surged 73.7%. Workforce IAM focuses on efficiency and digital transformation, while third-party IAM prioritizes agility and collaboration. Customer Identity (CIAM) is evolving into a revenue driver, with 87% investing in modernization despite 70% citing complexity challenges. The study stresses balancing security and speed to enable secure, seamless digital engagement across all identity types.

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