Eneco, a leading European energy innovator, partnered with Thales to digitalize its customer management through the OneWelcome Identity Platform. Previously, customer registration for its smart Toon device required manual installation, slowing operations and creating inefficiencies. Thales’ CIAM solution introduced a self-service process, unifying customer identities and enabling multi-brand, multi-country scalability while keeping all data within Europe. This transformation improved customer experience, security, and operational efficiency. Eneco now operates a fully cloud-based platform serving over 350,000 users across several countries, supporting its expansion in smart home energy management.

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