This infographic shows that strong customer experience drives loyalty and sales, with most customers buying again after positive service and many recommending brands based solely on service quality. It highlights the power of personalization, noting high demand for tailored interactions, increased spending from engaged customers and widespread investment in AI and digital tools to improve personalization. It also shows that customers still want human connection, feeling companies have become less personal. Verinext offers strategic, data-driven, modern CX programs to elevate results.

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