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AMAZON CONNECT CONTACT CENTER - Part 1

AMAZON CONNECT CONTACT CENTER - Part 1

Movate
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Movate Software helped organizations build and optimize Amazon Connect contact centers by deploying intelligent CCaaS setups with seamless CRM integrations (Salesforce/Freshdesk/ServiceNow), smart IVR, voice bots, and asynchronous messaging across WhatsApp, Messenger, and Apple Business Chat. Leveraging its award-winning Edison™ platform, it enabled rapid onboarding, historical data migration, workflow automation, real-time analytics, and omnichannel orchestration—delivering lower TCO, faster resolutions, elevated CX, and scalable operations with no lock-in.

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