To build a successful total experience management strategy, organizations should follow ten steps: assess current Digital Experience (DEX), set measurable goals aligned with business needs, involve non-IT stakeholders, identify broader DEX opportunities, and evolve IT processes to support digital transformation. Pilot the strategy with a test group, then scale it organization-wide with proper training and support. Empower employees through ongoing training, measure success using KPIs like satisfaction and productivity, and regularly review and adjust the strategy based on performance metrics to maintain relevance and effectiveness.

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