The Gen AI Readiness Checklist for SaaS CS leaders provides six steps to prepare for AI adoption. It emphasizes training teams on AI fundamentals, fostering experimentation, and safeguarding data security to maintain trust. Ensuring data integrity is key, with tools like Gainsight’s Scorecard Optimizer using renewal, adoption, and survey data to refine health scoring. Leaders should start with pilot projects in areas like onboarding or workflows, engage early adopters, and define KPIs. Vendor evaluation must prioritize security, scalability, and alignment, while continuous feedback loops ensure AI evolves with customer needs.

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