The SaaS Durable Growth Kit for Customer Success provides five perspectives on thriving in uncertain markets. Nick Mehta stresses that durable growth, not growth at all costs, is the key indicator of SaaS success, built through customer, product, and community-led strategies. Kellie Capote highlights how CS drives Net Revenue Retention by owning renewals, leveraging digital-led motions, and aligning on value frameworks. Scott Salkin warns of the user-buyer satisfaction gap, urging companies to prioritize both for retention. Finally, the guide dispels the myth that digital and human-led CS conflict, showing they are complementary in scaling personalized experiences.

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