The document is an enterprise architect's guide to implementing conversational AI by Moveworks. It provides insights into leveraging AI-powered chatbots to enhance IT support and employee productivity. Moveworks emphasizes the importance of understanding user intent and context to deliver personalized and efficient responses. The guide outlines key considerations for architecting conversational AI systems, including integration with existing tools, data security, and scalability. It offers practical advice and best practices for designing conversational AI solutions that drive business value and improve user experiences.

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