The Global CX Communication Playbook outlines four steps to improve customer experience through better communication: unify communication strategy, structure CX onboarding, boost operational efficiency, and measure results. It emphasizes the need for clear, brand-consistent messaging across global teams, especially in multilingual environments. Grammarly’s AI tools support inclusivity, reduce translation errors, and improve writing clarity. With features like tone guidance and in-line coaching, teams can increase CSAT, lower time to resolution, and enhance customer retention—all while empowering agents with tools that drive efficiency and consistency.

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