Soft skills—like adaptability, problem-solving, and cultural fit—are top predictors of job success, yet hiring often still prioritizes hard skills. To improve selection, companies should define performance criteria, benchmark soft skills of top performers, and use these benchmarks early in screening. Tailored recruitment strategies, structured interviews, remote access, and manager accountability should support this approach. Modern assessment tools can simplify and scale this process, boosting quality hires, reducing turnover, and enhancing morale, productivity, and customer satisfaction.

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