TIDIO’s guide traces the evolution of chatbots from the 1950s Turing Test through milestones like Eliza, Parry, Jabberwacky, and SmarterChild, highlighting their growing role in business. The guide covers various chatbot types and key benefits, illustrating practical in-store scenarios recreated online—welcoming visitors, offering support, boosting sales, handling complaints, and providing multilingual assistance. TIDIO’s chatbot solutions help businesses create personalized, efficient, and interactive customer experiences that replicate and enhance traditional retail engagement in the digital space.

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