The How to Leverage AI as a CS Leader guide explains how AI is transforming customer success from operational efficiency to a strategic growth driver. It shows how AI automates routine tasks, predicts churn, and personalizes customer journeys while still requiring a human-first approach. Best practices include aligning AI with CS objectives, starting with pilots, ensuring strong data governance, and training teams to overcome resistance. Ethical use is emphasized, addressing bias, transparency, and privacy. The report concludes that AI offers limitless potential for growth and engagement but must be implemented responsibly to maintain trust.

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