Guide
Deploying a Customer Engagement Platform: 10 Key Reasons
This eBook presents ten reasons brands should adopt a customer engagement platform like Braze. It details how CEPs outperform CRMs by delivering real-time, cross-channel, AI-driven experiences. Key benefits include automation, scalability, personalization, and loyalty optimization. The closing section highlights Braze’s unified data ecosystem, composable architecture, and future-readiness powered by generative AI and predictive analytics.