Cisco’s 2024 guide highlights how AI-powered contact center technology can transform the patient care experience. In a post-pandemic world, patients expect personalized, seamless engagement across multiple care access points like health systems, pharmacies, and telehealth. With patients often using four to five different provider networks annually, healthcare organizations must deliver tailored, efficient communication to retain and satisfy patients. Cisco’s solutions help healthcare providers enhance engagement throughout the patient journey, improving satisfaction and outcomes in a competitive landscape.

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