LTIMindtree’s whitepaper, The Zero-Touch Revolution, outlines a new paradigm in enterprise application support—NexGen AMS—powered by AI, cloud, and automation. Traditional AMS models are hindered by reactive operations, manual processes, and limited observability. NexGen AMS replaces these with proactive, self-healing systems driven by generative AI, predictive analytics, and intelligent knowledge management. Key benefits include faster resolution times, reduced downtime, and improved user satisfaction. SAP’s technologies play a pivotal role, enabling this shift with tools like S/4HANA Cloud, BTP, and Cloud ALM. For CXOs, this evolution is a strategic imperative—not just a tech upgrade.

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