This Momentum guide explains five simple ways to get more value from a Microsoft Teams deployment by treating Teams Phone as a future-ready business phone system and making deliberate choices about features, partners, and connectivity. It advises mapping how your customers actually communicate so you do not overbuy PBX features, avoiding decisions based only on sticker price and hidden costs, and being cautious of integrators who pitch a third-party calling app to “avoid” Teams Phone licensing but may block native Teams calling features like call queues and auto attendants. It also argues that if you plan to use Copilot, Teams Phone is essential for AI-driven call summaries, action items, transcription, and live translation. Finally, it recommends planning for long-term evolution and choos

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