UK wealth managers are prioritizing AI and machine learning alongside other key technologies, with upgraded CRM workflows, AI-enabled chatbots, and improved onboarding ranking as top functionalities. Half of respondents chose a GPT3-like chatbot for client servicing, and six firms plan to invest over $25 million in AI over the next few years. While momentum is building for GenAI integration, most firms still rate themselves as average or below average in AI/ML execution. This highlights a strong desire to improve capability quality and readiness for digitally driven client engagement.

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