The January 2023 Aite-Novarica Group report examines treasury onboarding challenges from sales through implementation, noting only 32% of customers would recommend their FI based on onboarding experience. Delays often stem from issues identifiable in early sales stages, and only 28% of FIs prioritize onboarding budgets. Digital onboarding is key to scale, as human-dependent processes cause delays. ERP integration remains a major hurdle, with only 26% of FIs prepopulating client data. Fintech providers, with simpler systems and focus on frictionless interactions, are often seen as more efficient than traditional FIs.

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