myNCDMV: Reimagining the DMV experience for citizensIn 2014, the State of North Carolina and the North Carolina Department of Transportation (NCDOT) set out on the unenviable task of modernizing the DMV experience. Prior to partnering with PayIt, NCDOT’s first step was launching their own online payment page for citizens looking to renew their vehicle registrations. Secretary Eric Boyette, then NCDOT CIO, envisioned something even larger that would include city-, county- and state-level services. Boyette was hoping for not just a government-leading user experience, but an experience that would rival any top-tier B2C company. This meant implementing a highly adaptable, flexible solution that could be integrated into existing systems of record, provide improved security and sh

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