Businesses now prioritize digital transformations to enhance user experiences, adopting cloud-based strategies under a "Cloud First" approach to increase agility and market responsiveness. However, cloud adoption introduces complex dependencies and risks, highlighting a significant gap in traditional monitoring capabilities. Enterprises face challenges in managing digital experiences due to external dependencies on SaaS, IaaS, and the broader Internet ecosystem, leading to a loss of visibility and control. This necessitates a new monitoring paradigm that can provide insights into the performance of both owned and third-party digital services, ensuring uninterrupted and high-quality digital experiences.

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